Case management
Case types, entitlements, escalation and SLAs modeled on how your support team works.
We implement Service Cloud so agents resolve cases from one console — cases routed by Omni-Channel, knowledge at hand, and orders from Commerce Cloud visible without switching systems.
Case types, entitlements, escalation and SLAs modeled on how your support team works.
Email, chat, messaging and phone routed by skill and capacity to the right agent.
Articles agents and customers can both find, maintained in one place.
Work orders, scheduling and mobile for technicians in the field.
Orders and returns from Commerce Cloud and Order Management visible to agents.
Learn more about Commerce orders in the consoleCustomer help centers on Experience Cloud.
Learn more about Self-service portalsStraight answers to what buyers ask us first.
Yes — through Salesforce Order Management or an integration with B2C Commerce, agents can see and act on orders and returns in the console.
Tell us about your storefront or your Salesforce org, and what is getting in the way. A consultant — not a sales rep — replies within one business day.