Order capture
Orders from the Commerce Cloud storefront landing in Order Management with payment and tax intact.
We implement Salesforce Order Management to take orders from Commerce Cloud through fulfillment, splits, cancellations and returns, with the same order visible to customers and service agents.
Orders from the Commerce Cloud storefront landing in Order Management with payment and tax intact.
Orders split and routed to warehouses or stores, with status flowing back to the storefront.
Cancel, return and refund flows that reconcile with payments rather than being fixed by hand.
Agents see and act on orders in the console, without a separate system.
Learn more about Service Cloud consoleWarehouse, ERP and carrier systems connected through APIs or MuleSoft.
Learn more about Back-office integrationStraight answers to what buyers ask us first.
Not always. Order Management earns its place when orders split across locations, when service agents need to act on orders, or when returns and refunds are reconciled by hand today.
Tell us about your storefront or your Salesforce org, and what is getting in the way. A consultant — not a sales rep — replies within one business day.