Service agents
Agents that answer and resolve common cases in Service Cloud, handing off to people cleanly.
Learn more about Service agentsWe design and build Agentforce agents for service and commerce, grounded in your Salesforce data, limited to the actions they should take, and tested against real conversations before launch.
Agents that answer and resolve common cases in Service Cloud, handing off to people cleanly.
Learn more about Service agentsShopper, Buyer and Merchant Agent set up against your catalog and orders.
Learn more about Commerce agentsTopics, actions and permissions that define what an agent may do — and enforcement outside the prompt for what it must never do.
Data 360 and knowledge sources that keep answers accurate.
Learn more about Data groundingAgents run against real past conversations before a customer ever talks to one.
Straight answers to what buyers ask us first.
They are Salesforce's commerce agents, generally available since June 24, 2026: Shopper Agent for B2C shoppers, Buyer Agent for B2B buyers, and Merchant Agent for the teams running the storefront.
Tell us about your storefront or your Salesforce org, and what is getting in the way. A consultant — not a sales rep — replies within one business day.